Outsource Kosovo
A secure B2B marketplace connecting global clients with Kosovo-based outsourcing businesses.
Timeline: Founded in 2012 • Facilitated 50+ deals • Onboarded 42 businesses • Closed 2016
Project Overview
Outsource Kosovo (previously Outsource Prishtina) was established as a pioneering platform to bridge the gap between international clients seeking reliable outsourcing solutions and the growing pool of talented businesses in Kosovo. It aimed to provide a secure and efficient marketplace for various BPO services.
Platform Highlights
- Secure marketplace for BPO services
- Escrow service for trust & security
- Kosovo outsourcing showcase
My Role & Contributions
1Platform Development Lead
Collaborated with developers and engineers throughout the build process, translating business requirements into technical specifications and overseeing platform architecture.
2Project Management
Central project manager defining scope, managing timelines, coordinating between technical teams and stakeholders, and ensuring milestones were met.
3Operations Management
Oversaw day-to-day platform operations including user support, vendor management, transaction monitoring (escrow), and maintaining SLAs.
4SEO & SEM Strategy
Developed and executed search engine optimization and marketing campaigns to increase organic visibility and drive targeted client acquisition.
5Business Development
Identified and onboarded clients seeking outsourcing services and Kosovo-based businesses to list on the platform.
Challenges & Solutions
Building Complex Platform with Limited Resources
ChallengeComplex platform involving secure transactions (escrow), user management, and service listings with limited resources.
✓ Solution:
Prioritized core features using MVP approach. Worked iteratively with developers using agile methodologies to adapt to challenges and feedback. Leveraged existing secure payment gateway integrations for escrow functionality.
Establishing Trust & Credibility
ChallengeBuilding trust for a new platform connecting international clients with relatively unknown Kosovo service providers.
✓ Solution:
Implemented rigorous vetting process for listed businesses. Positioned escrow service as key trust-building feature. Focused on clear communication, transparent processes, and highlighted success stories and testimonials.
Managing Diverse Stakeholder Needs
ChallengeBalancing diverse needs and expectations of both international clients and local outsourcing providers.
✓ Solution:
Developed clear SLAs and communication protocols. Acted as mediator when necessary. Established feedback loops to continuously improve platform and operational processes based on user input.
Key Metrics & Impact
Founded
2012
Businesses
42
Deals
50+
Closed
2016
Want to discuss similar platform builds?
I have extensive experience building scalable B2B platforms with secure transactions and operations management.
Role
Founder & Platform Lead
Key Responsibilities:
- Platform development & architecture
- Business & vendor partnerships
- Operations & escrow management
- SEO/SEM strategy & execution
Key Results
Platform Building
Successful
Launched
Business Growth
42 Vendors
Onboarded
Transaction Volume
50+ Deals
Facilitated